Portal Password Maintenance

How do I reset my password?

Please enter your username and then click on ‘Forgot password or security question’

Below is the website URL:

https://my.corehr.com/pls/coreportal_plhp/cp_por_public_main_page.display_login_page

Make sure you enter your username before clicking on 'forgotten password'

Users will need their username or employee number and date of birth.

The system will automatically send out a link to enable the password to be reset

This email is for individual use only and is only valid for 60 minutes. The link can not be reused. If it expires or does not work users will need to repeat the process.

Usernames for People XD and resetting passwords

Please note that if you change your email address, any communications will be sent to the new email address, however the username will remain the email address that the People XD account was registered with and cannot be changed.

For example, a People XD account is registered with the email address jbloggs@hotmail.com and this is the username and email address in the 'work email address' field against the employee details which People XD uses to communicate.

The email address is then changed against the employee details to joe.bloggs@live.co.uk

jbloggs@hotmail.com will continue to be the username for the account

For a password reset, enter jbloggs@hotmail.com as the username but the password reset email will send to joe.bloggs@live.co.uk

I don't know what my username is?

Your username will always be the email address that the account was registered with and this cannot be changed

I have changed my email address, will this be my username from now on?

Your username will remain as the email address the account was registered with and this cannot be changed.

Email communication from People XD will go to the new email address

I haven't received the email to reset my password?

Make sure you are putting your username which will be the email address you registered the account with (and may be different to the email address in the work email address field on your employee record) into the username field, leave the password field blank and then click on 'Forgot password or security question' - your username is the email address the account was registered with
Check your junk emails
Ask your manager to check the correct email address is in the 'work email address field' on your employee record. Also check for spelling mistakes and spaces.

In what combination does the password need to be set up?

The password needs to differ from the old password by at least 3 characters and follow the Password Rules:

Minimum Length - 8 characters

Uppercase - 1 (minimum)

Lowercase - 1 (minimum)

Digits - 1(minimum)

Special Characters - 1 (minimum), e.g. * or # or !

I am trying to reset my password and it is saying 'Invalid Combination entered'

The password needs to differ from the old password by at least 3 characters and needs to follow the password rules.

Password Rules:

Minimum Length - 8 characters

Uppercase - 1 (minimum)

Lowercase - 1 (minimum)

Digits - 1(minimum)

Special Characters - 1 (minimum), e.g. * or # or !

When I click on the link in the password reset email it says 'Invalid Link'?

This email is for individual use only and is only valid for 60 minutes. The link can not be reused. If it expires or does not work users will need to repeat the process.

Why is it asking me security questions that I didn't set up?

If you enter the wrong username, the system will throw out random security questions and fail validation. Please ensure you use the email address you registered the account with as the username

How do I reset my security questions?

This will need to be done on the website. After logging in, Click on your initials in the top right and click on account settings, which will bring you to the account settings screen

Click Open next to Security Questions

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